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Shipping & Returns
Shipping & Returns
- We are committed to delivering your plant-based products with care and efficiency. All orders are processed within 24 hours after your purchase is confirmed.
- Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of the package.
- Domestic Shipping: We offer standard and expedited shipping options within [Country/Region]. Standard shipping usually takes 2 to 5 business days, while expedited shipping takes 24 to 48 hours
- International Shipping: We proudly ship worldwide! Please note that delivery times vary by destination and may take up to 10 business days for international orders. Customs and duties may apply, which are the responsibility of the customer.
- Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package every step of the way.
Order Processing
- Please allow 24 hours for processing before shipment. Orders are not processed or shipped on weekends or holidays.
- In the event of high order volume or delays due to unforeseen circumstances (e.g., natural disasters, holidays), we will notify you as soon as possible.
Returns & Exchanges
Your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer returns and exchanges under the following conditions:
- Eligibility for Returns: We accept returns of unused, unopened, and undamaged products within 7 days of the delivery date. For health and safety reasons, opened or used products cannot be returned.
- Return Process: To initiate a return, please contact us at our number with your order number and reason for return. We will provide instructions on how to return your item(s).
- Refunds: Once we receive your returned item(s), we will inspect them to ensure they meet the return criteria. Approved returns will be refunded to your original payment method within 2 business days. Shipping fees are non-refundable.
- Exchanges: If you wish to exchange a product for another item, please follow the return process and specify which product you’d like to receive in exchange. Exchanges are subject to product availability.
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact us immediately at support@solomonshealinggarden.com with photos of the damaged item or details of the mistake. We will send a replacement product free of charge or issue a refund, based on your preference.
Non-Returnable Items
- Due to the nature of plant-based products, we cannot accept returns on custom or personalized items, perishable goods, or opened products unless they arrive damaged or defective.
Contact Us
If you have any questions about our Shipping & Returns policy, please don’t hesitate to reach out to us at support@solomonshealinggarden.com or call 555-555-5556.